POS hardware return policy
Our commitment to customer satisfaction. Learn about our return process and policies.
Last updated: October 9, 2026
Return Guidelines
If you are not satisfied with your purchase, you may return most items within 30 days of delivery for a refund or exchange. Please review the following guidelines to ensure a smooth return process.
To ensure a smooth return process, please follow these guidelines:
- Items must be returned in their original condition and packaging
- Some products may be subject to a restocking fee
- Custom or special order items are non-returnable unless defective
- Return shipping costs are the responsibility of the customer unless the return is due to our error
How to Return an Item
Follow these steps to return your item:
Contact support
Contact our support team with your order details and reason for return
Get instructions
Follow the return instructions provided by our team
Ship it back
Ship the item back to us in its original packaging
Refund or exchange
Once received and inspected, we will process your refund or exchange
Please keep your tracking number when returning items to ensure a smooth process.
Return questions
How long does it take to process a return?
Returns are usually processed within 5–7 business days after we receive your item.
Are there any items that cannot be returned?
Custom or special order items are non-returnable unless defective.
Will I be refunded the original shipping costs?
Original shipping costs are non-refundable unless the return is due to our error.
Questions About Returns?
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our support team.