Frequently Asked Questions
Find answers to common questions about OTPOS installation, features, and support.
Featured Questions
What is OTPOS and how is it positioned now?
OTPOS is a professional POS ecosystem provider and manufacturer. We design and manufacture POS hardware in China and provide localized service, warehousing, and support across North America. Our facto...
Why choose factory-direct POS hardware from OTPOS?
Factory-direct means fewer middlemen. You get consistent quality control, faster supply, and 30–50% cost savings compared to traditional distributors. With local warehouses in Canada and the USA, we s...
Do you provide POS software and is it free?
Yes. We provide free POS software designed to work seamlessly with our hardware. It covers core retail workflows including sales, inventory, customers, and reporting. You can download it from the Down...
Can you customize hardware or software for my business?
Yes. We offer hardware customization (I/O, enclosure, peripherals) and software customization (workflows, integrations, reports). Share your requirements and we will propose a solution, timeline, and ...
What is your pricing model? Are there subscriptions?
Hardware is sold at factory-direct prices with no hidden fees. Our POS software is free to use. Optional customization and enterprise services are quoted based on scope....
All Questions
What is OTPOS and how is it positioned now?
OTPOS is a professional POS ecosystem provider and manufacturer. We design and manufacture POS hardware in China and provide localized service, wareho...
Why choose factory-direct POS hardware from OTPOS?
Factory-direct means fewer middlemen. You get consistent quality control, faster supply, and 30–50% cost savings compared to traditional distributors....
Do you provide POS software and is it free?
Yes. We provide free POS software designed to work seamlessly with our hardware. It covers core retail workflows including sales, inventory, customers...
Where do you ship from and how fast is delivery?
We ship from local warehouses in North America (Canada and USA). Most orders are fulfilled the same or next business day. Transit time is typically 1–...
What warranty and after-sales support do you provide?
All OTPOS hardware includes at least a 1-year warranty with repair or replacement service. Our North American support team offers email support for al...
How do I install drivers and the OTPOS software?
Go to Downloads > Software and Drivers to get the latest installers. Run the installer and follow the on-screen steps. For printers and scanners, inst...
Which operating systems are supported?
Our POS software supports Windows, with tools available for Linux and macOS environments. Receipt printers, scanners, and customer displays support co...
Can you customize hardware or software for my business?
Yes. We offer hardware customization (I/O, enclosure, peripherals) and software customization (workflows, integrations, reports). Share your requireme...
Can I manage multiple stores and locations?
Yes. Our software supports multi-store management including centralized reporting and inventory visibility. Each store operates independently while sh...
How do I connect the receipt printer, barcode scanner, and cash drawer?
Install drivers first, then connect the devices via USB/Ethernet. In the POS software, open Settings > Devices to select the printer model, enable the...
How do I place an order and what payments are accepted?
You can purchase hardware directly from our online store. We accept major credit cards, PayPal, and bank transfer for larger orders. Orders ship from ...
My receipt printer isn't printing — what should I check?
Confirm the correct driver is installed, check the printer is set as default in system settings, verify paper and cables, and ensure the POS software ...
My receipt printer isn't printing — what should I check?
Confirm the correct driver is installed, check the printer is set as default in system settings, verify paper and cables, and ensure the POS software ...
The barcode scanner isn't reading codes — how do I fix it?
Make sure the scanner is in the correct mode (keyboard-wedge/HID), try a different USB port, scan the factory reset barcode from the manual, and test ...
The barcode scanner isn't reading codes — how do I fix it?
Make sure the scanner is in the correct mode (keyboard-wedge/HID), try a different USB port, scan the factory reset barcode from the manual, and test ...
What is your pricing model? Are there subscriptions?
Hardware is sold at factory-direct prices with no hidden fees. Our POS software is free to use. Optional customization and enterprise services are quo...
Do you provide invoices, taxes, returns, and refunds?
Yes. We issue tax-compliant invoices for all orders. Returns are accepted within the policy window for unopened or defective items. Warranty claims ar...
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